Pakistan Post is the primary and largest postal operator in Pakistan. With more than 13,419 post offices across the country, Pakistan Post provides traditional “to the door” service to over 50 million people. The postal sector in Pakistan is based on four pillars: reliability, reach, relevance, and resilience. In 2022, Pakistan Post achieved the 55th position out of 162 countries in the Postal Ranking Index issued by the Universal Postal Union.
Pakistan Post offers a range of services, including Express Mail Track & Trace System, which allows customers to track their international mail online. The system provides the latest news, events, tariff, post codes, and more on the official website of Pakistan Post. Additionally, Pakistan Post offers a fast, reliable, and secure overnight/2nd day home delivery service called UMS. The service has a computerized track and trace system available to customers.
Pakistan Post has a large workforce of 49,502 employees who operate a vehicle fleet of 5,000. The postal operator is a state enterprise that functions as Pakistan’s primary and largest postal operator. Customers can enter their tracking number on the Pakistan Post Office website to get the delivery status of their parcel. The website also provides information about post codes, postage, location, and allows customers to report complaints.
History of Pakistan Post
We at Pakistan Post are proud to be one of the oldest government departments in the sub-continent. Our history dates back to the British colonial era when the first post office was established in 1852 in Karachi. Over the years, Pakistan Post has undergone several transformations and has played a vital role in the socio-economic development of the country.
After the independence of Pakistan in 1947, Pakistan Post was established under the modified Post Office Act VI, 1898. Initially, it was a part of the Department of Posts and Telegraph in the Ministry of Communications. However, in 1962, it was separated from the Telegraph and Telephone and started working as an independent attached department.
Since its inception, Pakistan Post has been providing a wide range of postal services to its customers, including mail delivery, money transfer, and parcel delivery. We have a vast network of post offices throughout the country, and our services are accessible to people from all walks of life.
Over the years, Pakistan Post has evolved with the changing times and has embraced modern technology to improve its services. We have introduced several initiatives, such as the EMO (Electronic Money Order) and the Postal Life Insurance, to provide our customers with a more convenient and secure experience.
In 2022, Pakistan Post achieved the 55th position out of 162 countries in the Postal Ranking Index issued by the Universal Postal Union, which is a testament to our commitment to providing quality services to our customers. We at Pakistan Post are proud of our rich history and look forward to continuing to serve our customers with dedication and excellence.
Services Offered
At Pakistan Post, we offer a range of services to cater to the diverse needs of our customers. Our services can be broadly classified into three main categories: Mail Services, Financial Services, and Logistics Services.
Mail Services
Our Mail Services are designed to provide reliable and efficient delivery of letters, parcels, and other mail items. We offer a variety of mail services, including:
- Express Post: Our Express Post service provides fast and secure delivery of your mail items within Pakistan.
- Urgent Mail Services (UMS): Our UMS service is designed for urgent and time-sensitive mail items.
- Fax Mail: We offer a Fax Mail service that allows you to send and receive faxes from any Pakistan Post office.
- Electronic Money Order (EMO): Our EMO service allows you to send money orders electronically, providing a fast and secure way to send money.
Financial Services
We also offer a range of Financial Services to help you manage your finances. Our Financial Services include:
- Postal Life Insurance: Our Postal Life Insurance service provides life insurance coverage to individuals and families.
- Pakistan Post Savings Bank: Our Savings Bank service offers a variety of savings and investment options to help you save and grow your money.
- Ordinary Money Order: Our Ordinary Money Order service allows you to send money orders to any part of Pakistan.
Logistics Services
Our Logistics Services are designed to provide efficient and cost-effective solutions for your shipping and logistics needs. Our Logistics Services include:
- Freight Forwarding: We offer freight forwarding services to help you ship your goods domestically and internationally.
- Express Courier Services: Our Express Courier Services provide fast and reliable delivery of your documents and parcels.
- Fulfillment Services: We offer fulfillment services to help you manage your inventory and shipping needs.
At Pakistan Post, we are committed to providing high-quality services to our customers. Whether you need to send a letter, manage your finances, or ship your goods, we have a solution for you.
Tracking and Delivery
At Pakistan Post, we understand the importance of tracking and timely delivery of mail, money, and material. We offer both domestic and international tracking services to ensure secure and reliable delivery of our customers’ shipments.
Domestic Tracking
Our domestic tracking service is designed to provide real-time information about the status of your shipment. You can track your shipment by visiting our website and entering the tracking number in the “Track Your Shipment” box located at the top of the page. Alternatively, you can call our customer service center for assistance.
We use a computerized track and trace system that is available for all our domestic shipments. This system ensures that your shipment is tracked and monitored at every step of the delivery process. You can also receive SMS or email notifications about the status of your shipment.
International Tracking
Our international tracking service is available for shipments sent from Pakistan to other countries. We provide tracking information for both inbound and outbound shipments. You can track your shipment by visiting our website and entering the tracking number in the “Track Your Shipment” box located at the top of the page. Alternatively, you can call our customer service center for assistance.
We work with our international partners to provide reliable and secure delivery of your shipments. Our international tracking service allows you to monitor the status of your shipment from the time it leaves Pakistan to the time it is delivered to the recipient.
In conclusion, our tracking and delivery services are designed to provide our customers with peace of mind and ensure timely delivery of their shipments. We are committed to providing affordable, reliable, and efficient services to all our customers.
Rates and Pricing
At Pakistan Post, we offer competitive rates for both domestic and international parcel delivery. Our rates are based on the weight of the parcel and the destination country. We also offer a rate calculator to help you estimate the cost of your shipment.
Domestic Rates
For domestic parcels, we offer a range of rates based on the weight of the parcel. The rates are as follows:
| Weight (kg) | Rate (PKR) |
|---|---|
| Up to 1 | 100 |
| Up to 2 | 150 |
| Up to 3 | 200 |
| Up to 4 | 250 |
| Up to 5 | 300 |
In addition to the weight-based rates, there is also a registration fee of PKR 75 for all parcels.
International Rates
For international parcels, our rates are based on the weight of the parcel and the destination country. We offer a range of rates for different weight categories. Here are some examples of our rates for popular destinations:
| Destination Country | Weight (kg) | Rate (PKR) |
|---|---|---|
| Afghanistan | Up to 1 | 4,120 |
| China | Up to 1 | 3,900 |
| United States | Up to 1 | 5,500 |
Please note that the rates are subject to change and may vary depending on the destination country. We recommend using our rate calculator for an accurate estimate of your shipment’s cost.
At Pakistan Post, we strive to provide affordable and reliable parcel delivery services. Our rates are competitive and transparent, and we are committed to ensuring that our customers receive the best value for their money.
Urgent Mail Service (UMS)
As a part of our postal services, we offer an Urgent Mail Service (UMS) that is fast, reliable, and efficient. It is a secure overnight or second-day home delivery service with the widest network for dispatch of documents and parcels.
Our UMS service is designed to provide a fast and secure delivery option for those who need to send urgent mail. With computerized track and trace system, you can track your UMS articles easily. The UMS articles are items of first-class letter mail.
We offer a range of UMS services, including Cash on Delivery (COD), Urgent Money Order, Electronic Money Order, and Fax Mail. With UMS-COD, you can send packets, parcels, and printed papers prepaid with postage of UMS fee, which may be transmitted by the inland post as COD articles, provided that the amount specified for remittance to the sender in the case of any such articles does not exceed Rs. 100,000/- (Rupees One Hundred Thousand Only).
Our UMS rates are competitive, and we offer counter collection services to make it easy for you to send your urgent mail. You can also find UMS locations easily through our website or by contacting us.
At Pakistan Post, we understand the importance of timely delivery, and our UMS service is designed to meet your urgent mail needs. So, whether you need to send important documents or parcels, our UMS service is the perfect solution for you.
Registered Mail
At Pakistan Post, we offer registered mail services for customers who want to ensure the safe and secure delivery of their important documents or parcels. By opting for registered mail, you can track your mail and receive delivery confirmation.
When you choose to send your mail through registered post, we provide you with a unique registration number which you can use to track the status of your mail. This way, you can stay informed about the location and delivery status of your mail at all times.
Our registered mail service is available for letters, postcards, printed papers, small packets, and parcels. You can register your mail at any post office for transmission by post. We take special precautions to ensure that your registered mail is handled with care and passes through the hands of postal supervisors.
In addition to tracking and delivery confirmation, we also offer a range of other value-added services for registered mail. These include:
- Value Payable Post (VPP): This service allows you to send goods through the post and have the recipient pay for them upon delivery.
- Recall Posted Article: If you accidentally send a mail item and want to recall it, we offer a recall service for registered mail.
- Post Restante: If you’re travelling and need to receive mail, you can use our Post Restante service to have your mail held at a post office for you to collect.
- Certificate of Posting: This service provides you with proof of postage for your registered mail.
At PakPost, we take pride in our commitment to make secure and timely delivery of mail, money, and material at affordable cost. Our registered mail service is just one of the many ways we strive to provide our customers with reliable and efficient postal services.
General Post Office Network
At Pakistan Post, we take pride in our vast network of General Post Offices (GPOs) that provide a wide range of postal services to our customers. Our GPOs are located in major cities across the country and offer convenient access to a variety of postal services.
GPO Services
At our GPOs, we offer a range of services to meet the diverse needs of our customers. These services include:
- Postal services such as mailing letters, parcels and postcards
- Money transfer services such as Money Orders and Electronic Money Transfer
- Savings schemes such as National Savings Certificates and Prize Bonds
- Philatelic services such as the sale of stamps and other postal products
Our GPOs also offer a range of other services such as fax, photocopying, and internet access to meet the needs of our customers.
GPO Locations
Our GPOs are located in major cities across the country, providing easy access to our customers. Some of the major GPO locations include:
- Lahore GPO
- Karachi GPO
- Islamabad GPO
- Rawalpindi GPO
- Faisalabad GPO
Our GPOs are staffed by trained professionals who are committed to providing high-quality services to our customers. We strive to ensure that our customers have a positive experience when they visit our GPOs.
At Pakistan Post, we are committed to providing our customers with the best possible postal services. Our GPOs are an important part of our network, and we are proud to offer a wide range of services to meet the diverse needs of our customers.
Customer Support
At Pakistan Post, we understand the importance of providing our customers with reliable support and assistance. We have a dedicated team of professionals who are available to help you with any queries or concerns related to our services.
Helpline Information
Our helpline is available 24/7 to assist you with any questions or issues you may have regarding your postal services. You can call us at our toll-free number 111-111-117 (from landline) or +92-51-8487080. If you’re calling from a cell phone, you can dial 051-111-111-117. Our team will be happy to assist you with any queries or concerns related to your courier.
Complaint Procedures
At Pakistan Post, we strive to provide our customers with the best possible service. However, if you have any complaints or issues with our services, we have a dedicated complaints registration system. You can contact Dr. Jamal Yosuf, Registrar, WAFAQI MOHTASIB (OMBUDSMAN)’S SECRETARIAT, Head Office, Wafaqi Mohtasib Secretarait, Constitution Avenue G-5/2, Islamabad. You can also reach out to us via email at [email protected]. Alternatively, you can also register your complaints via phone at 051-9213886.
We take all complaints seriously and will do our best to resolve any issues as quickly and efficiently as possible. Our goal is to provide our customers with the best possible experience when using our postal services.
E-Commerce and Online Services
At Pakistan Post, we understand the importance of e-commerce and online services in today’s digital age. That’s why we offer a range of convenient and affordable options for customers to send and receive packages and documents.
Our E-Commerce Facilitation Center provides a one-stop-shop for online sellers and buyers, with options for delivery partners, cash on delivery, and subsidized bulk user rates. We also collaborate with interested e-commerce partners to sell their products through our postal counters.
For customers who want to track their packages, our Express Mail Track & Trace System (EMTTS) allows for computerized tracking and tracing of urgent mail service (UMS) articles. This fast, reliable, efficient, and secure overnight/2nd day home delivery service has the widest network for dispatch of documents and parcels.
We also offer a range of other online services, including bill payments, money transfers, and postal codes lookup. Customers can track the status of their packages using our Pakistan Post Tracking system, which provides real-time updates on the location and delivery status of their packages.
At Pakistan Post, we are committed to providing secure and timely delivery of mail, money, and material at affordable costs. Our e-commerce and online services are designed to make it easier for customers to send and receive packages and documents, no matter where they are in the world.
Innovations and Technology
At Pakistan Post, we are constantly looking for ways to improve our services and make them more efficient for our customers. We understand that in today’s fast-paced world, people want their packages delivered quickly and accurately, which is why we have invested in new technologies to help us achieve this goal.
One of our most significant innovations is the Pakistan Post Tracking system. With this system, customers can easily track their packages in real-time, from the moment they are sent until they reach their destination. This feature provides customers with peace of mind and helps us ensure that their packages are delivered on time.
We have also implemented a range of other technological advancements to improve our services. For example, we have introduced automated sorting machines that can sort packages more quickly and accurately than ever before. This has helped us to reduce delivery times and ensure that packages are delivered to the correct address.
In addition to these advancements, we are also exploring new technologies such as drone delivery and mobile applications that will make it even easier for customers to use our services. We believe that by embracing these new technologies, we can continue to improve our services and stay ahead of the competition.
Overall, we are committed to using the latest technologies to provide our customers with the best possible service. We believe that by investing in innovation and technology, we can continue to meet the changing needs of our customers and remain a leader in the postal industry.
Regulations and Compliance
As Pakistan Post, we understand the importance of complying with regulations and ensuring that our services are secure and reliable for our customers. We have implemented several regulations and guidelines to ensure that we meet the highest standards of compliance.
One of the regulations we have implemented is the Pakistan Post (AML and CFT) Regulations, 2020. These regulations outline the Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) measures that we have put in place to prevent our services from being used for illegal activities. We have also established the Pakistan Post (AML and CFT) Supervisory Board to oversee the implementation of these regulations.
To ensure that we are complying with these regulations and other relevant laws, we have established a compliance program that includes regular training for our employees and monitoring of our transactions. We also have a system in place for reporting suspicious transactions to the relevant authorities.
In addition to these regulations, we also comply with other laws and regulations related to our services, such as the Postal Act, 1898 and the Electronic Transactions Ordinance, 2002. We take our responsibility as a government-owned postal service provider seriously and are committed to maintaining the highest standards of compliance.
Overall, our commitment to regulations and compliance ensures that our customers can trust us to provide secure and reliable postal services.